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UEFI IBM x3650 M2 installed with Windows Server 2008 x64: IRQL_NOT_LESS_OR_EQUAL, Stop Error 0x0000000A

We have experienced an issue with one of our servers.

The Server

This IBM x3650 M2 installed with Windows Server 2008 x64 R2 is running Hyper-V and multiple virtual machines on it. It is also connected to a EMC NS-960 FC SAN, from which it mounts volumes where the virtual hard disks are located.

The Issue

1- We noticed that when one of the virtual machine is having a certain load, the complete IBM server has a blue screen showing “IRQL_NOT_LESS_OR_EQUAL” with STOP ERROR “0x0000000A”.

Figure 1: Stop Error

2- It is not the only strange behavior. When the dump consecutive to the error finishes and the server restarts, it stays a long time trying to load Windows in vain. We have to physically go to the datacenter, stop the server, remove the FC cables, and start it up, for the OS to load correctly. We then plug back the FC cables once the OS is completely loaded.

You can imagine the inconvenience, especially when important services are running on the virtual machines!

The solution

1- Having a look to different knowledge bases, I found that Microsoft discusses the issue of Windows Server 2008 R2 experiencing stop error 0x0000000A and has published a hotfix.
The following article may be interesting for you to read:
Article ID: 979903"STOP 0x000000A" Stop error when there is a request to allocate a large amount of contiguous physical memory in Windows Server 2008 R2 or Windows 7.
It is explained in the article that the issue is due to Memory Manager struggling with database scans.

2- I also found another article on the second behavior and for that one too, Microsoft had a hotfix published.
Article ID: 979374The system becomes unbootable after you add raw disks to a Windows Server 2008 R2-based computer that has EFI enabled
Due to the fact that our server runs UEFI and is mounting external storage volumes from the SAN, the system is unbootable, they explain. I just wonder why this issue did not appear before, as we have been running with that server almost for a year without experiencing this.

I would also recommend you follow this link which discusses the same behavior of IBM servers with external storage: http://sites.google.com/site/virtualkb/accueil/hardware/localoperatingsystembootfailswhenexternalstorageisattached-ibmsystemx3550m2x3650m2andbladecenterhs22
The issue might occur on series:
BladeCenter HS22, Type 1936, any model

BladeCenter HS22, Type 7870, any model

System x3550 M2, Type 4198, any model

System x3550 M2, Type 7946, any model

System x3650 M2, Type 4199, any model

System x3650 M2, Type 7947, any model

So I understood that we were merely leaving two different issues at a time.

Did the hotfixes…fix the issues?

We successfully downloaded and applied the two hotfixes one month ago. Since then, we haven’t experienced any of the previous behaviors!!!

Note that in the KB 979374, there are two methods proposed: one method if you are already running your server with the OS installation, another method to be followed at the installation of the server (it is about including the hotfixes into your install media, and you would have to add one other hotfix 975535).

The lesson: So if you have a server built on EFI and may have to add external storage volumes, I would recommend you go to the second method before you install your OS!

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Posted by on December 22, 2011 in Hardware, Windows 2008 R2

 

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Installing Office 2007 or 2010 keeps failing with error 2203 (Windows 7)

I was recurrently getting the following error when installing Office 2007 or 2010 on Windows 7:

Error 2203. An Internal Error has occurred. (C:WindowsInstaller******.ipi – 2147287035 ) Contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see C:usersmy_userAppDataLocalTempSetup00000420PSS10R.CHM

(The .ipi file being everytime different)

Looking for a solution, I first found this link which suggested to restart Windows Installer service, and give Full Control permission to “Everyone” on %TEMP% folder.

Unfortunately for me, this never happen to solve my issue.

I finally thought about Windows Clean Boot: http://support.microsoft.com/kb/929135 .

Here follow the steps I used to install correctly Office:

1. Click Start and type "msconfig.exe" in the Start Search box. Press Enter.

2. On the General tab, choose Selective Startup and clear the "Load Startup Items" check box.

3. In the "Services" tab, check "Hide all Microsoft Services" and click disable all.

4. In the "Startup" tab, click "Disable all".

5. Click OK.

6. Restart the computer and try to install Office again. The installation should execute perfectly.

7. After the installation, go back to msconfig.exe and select “Normal startup”. This should also bring back all previous configurations in “Services” and “Startup” tabs.

 
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Posted by on August 1, 2011 in Windows 7

 

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Removing Administrative Rights to End-Users – Issue 1: Users are not able to add new printers to their profile

Users’ complains usually come as the following :

· I receive an error when I try to connect to a printer

· It may be an “Access Denied” error

· Or something like “A policy is in effect on your computer which prevents you from connecting to this print queue.”

In most of the cases, this is due to restricted permissions given to the users: they are not allowed to install the printer drivers.

How to fix the issue ? It’s simple, Microsoft provides a set of policies you can configure. Have a look to Knowledge Base Article 888046: http://support.microsoft.com/kb/888046

You will use the policy “Load and unload device drivers” under Computer Configuration\Windows Settings\Security Settings\Local Policies\User Rights Assignment to give rights to a user group, coupled with “Point and Print Restrictions” disabling.

 
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Posted by on July 25, 2011 in Windows 2003, Windows 2008 R2

 

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How to Run an MSI package on Windows Server 2008 Core Install

To run an MSI package on Windows Server 2008 Core install:

§ Connect through RDP on your server, with required rights

§ Type the following at the command prompt :

msiexec /i “YourMSIPackagePath\YourMSIPackage.msi

It will launch the installation wizard.

 
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Posted by on March 31, 2011 in Windows 2008 R2

 

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Unable to install Windows XP on ESX 3.5

On ESX 3.5 update 5, you are trying to install Windows XP on a virtual machine.
When starting XP installation, you notice that the setup fails with an error: “Setup did not find any hard disk drive installed in your computer”.
This is a known issue. To install Windows XP on an ESX virtual machine, you should first load the hard disk drivers using a floppy disk in the virtual machine.
I have not created any floppy disk image myself, so I suggest you download them from a website I found when looking for a solution.

Please download either the LSI or BUSLogic controller from that website, load it to the virtual machine as a floppy disk (in the Virtual Machine settings).
You may then start the installation and when prompted to press F6, please do so to add some additional drivers. The installation should work after that.

I did use the LSI Logic controller perfectly.

 
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Posted by on November 16, 2010 in ESX 3.5

 

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